Last Updated: October 25, 2025

Welcome to Emmy Transport ("we," "us," or "our"). By accessing or using our website [www.emmytransport.co.uk] and booking our airport transfer or long-distance person transport services, you ("you" or "customer") agree to be bound by these Terms and Conditions ("T&Cs"). Please read them carefully before using our services. If you do not agree with these T&Cs, you may not use our services.

1. Scope of Services

Emmy Transport provides pre-booked airport transfer and long-distance person transport services from Liverpool , United Kingdom. All bookings are subject to availability and these T&Cs. We reserve the right to refuse service for reasons including, but not limited to, violation of these T&Cs, safety concerns, or operational constraints.

2. Booking and Cancellations

2.1. Booking: Bookings must be made in advance through our website [www.emmytransport.co.uk], or by contacting our customer service team. You must provide accurate information, including pickup location, destination, date, time, and contact details. 2.2. Cancellations by Customer: You may cancel a booking up to 2 hours before the scheduled pickup time without charge. Cancellations after this period may incur a fee equivalent to 50% of the agreed fare. 2.3. Cancellations by Emmy Transport: We may cancel a booking due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability). In such cases, you will be notified promptly, and no charges will apply. If payment has been made, a full refund will be issued within 7 business days.

3. Money-Back Guarantee

3.1. Eligibility: We offer a full money-back guarantee if your ride is unsatisfactory due to (a) late pickup (driver arriving more than 15 minutes after the scheduled time), (b) poor service (e.g., unprofessional driver behavior or unsafe vehicle condition), or (c) cancellation by the driver, provided you complete our Improvement Form. 3.2. Improvement Form: To request a refund, you must submit the Improvement Form, available on our website [insert URL], within 14 days of the ride’s completion. The form includes questions designed to gather feedback on your experience to help us improve our services. 3.3. Refund Process: Upon receipt and review of your Improvement Form, we will evaluate your refund request. If the issue is determined to be the driver’s fault, a full refund will be processed within 10 business days to the original payment method. If the issue is not the driver’s fault (e.g., delays due to traffic or customer error), we may offer a partial refund or credit at our discretion. 3.4. Exclusions: The money-back guarantee does not apply to customer no-shows, cancellations outside the allowed period, or issues beyond our control (e.g., traffic, weather, or airport delays).

4. Payments

4.1. Payment Methods: We accept payments via credit/debit cards (processed securely through our website) or cash (paid directly to the driver at the end of the ride). 4.2. Pricing: Fares are based on fixed pricing, agreed upon at the time of booking. Additional fees may apply, including:

• Cleaning Fee: £40 if the vehicle is soiled (e.g., spills, vomit, or excessive dirt caused by the customer).

• Motorway Tolls and Parking Fees: Any tolls or parking charges incurred during the ride will be added to the fare. 4.3. Disputes: Any payment disputes must be reported to us within 7 days of the transaction via [Francisbaker1+Contact@protonmail.com].

5. Customer Responsibilities

5.1. Conduct: You agree to treat drivers and vehicles with respect. Smoking is strictly prohibited in our vehicles. 5.2. Luggage and Belongings: You are responsible for your personal belongings. Emmy Transport is not liable for lost or damaged items unless caused by our negligence. 5.3. Compliance: You must comply with all applicable UK laws and regulations during the ride (e.g., wearing seatbelts).

6. Liability

6.1. Limitation of Liability: Emmy Transport is not liable for delays, losses, or damages caused by factors beyond our control, including traffic, weather, road closures, or airport delays. Our liability for any claim is limited to the cost of the ride. 6.2. Damages: You are responsible for any damage to our vehicles caused by you or your party. A cleaning or repair fee (e.g., £40 for soiling) may be charged. 6.3. Safety: We strive to ensure safe rides but are not liable for injuries or damages resulting from your failure to follow safety instructions (e.g., not wearing a seatbelt).

7. Modifications to Services and T&Cs

We reserve the right to modify our services or these T&Cs at any time. Updated T&Cs will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of the revised T&Cs.

8. Contact Us

For questions, complaints, or refund requests, contact us at email: Francisbaker1+Contact@protonmail.com

9. Governing Law

These T&Cs are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.